Our Policies & Terms
1Acceptance of Terms
Welcome to Smattio. Smattio is a real estate CRM software service owned and operated by Ravendra Singh, Sole Proprietor, under the trade name Smattio. Smattio is operated as a sole proprietorship in India and is not a separate incorporated legal entity. These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "User," or "you") and Ravendra Singh, Sole Proprietor trading under the trade name Smattio ("Smattio," "we," "us," or "our"), governing your access to and use of the Smattio CRM platform, website (https://smattio.com), web applications, mobile applications (iOS and Android), APIs, and associated software services (collectively, the "Service").
Throughout these Terms, "Smattio", "we", "us", and "our" refer to the business operated by Ravendra Singh under the trade name Smattio. "Customer", "you", and "your" refer to the relevant website visitor, account holder, subscriber, or authorized user.
By registering for an account, activating a 14-day free trial, accessing, or using any part of the Service, you confirm that you have read, understood, and agree to be bound by these Terms. If you are accepting these Terms on behalf of a company, partnership, brokerage, or other legal entity, you represent and warrant that you possess full legal authority to bind that entity to these Terms.
2Definitions
For the purposes of these Terms, the following definitions apply:
- "Smattio" means the real estate CRM business owned and operated as a sole proprietorship by Ravendra Singh in India under the trade name Smattio.
- "Platform" or "Service" means the Smattio cloud-based real estate CRM software, web applications, mobile applications, APIs, administrative portals, and related infrastructure.
- "Customer" / "Subscriber" / "You" means any website visitor, individual, or commercial real estate business that registers an account, begins a 14-day free trial, or purchases a paid subscription to the Service.
- "Tenant" means a discrete, logically isolated customer workspace maintained within the Platform for an individual real estate business, brokerage, or builder.
- "User" means any individual authorized by a Tenant or Customer to access the Platform under their account credentials, including Account Admins, Sales Managers, Senior Sales Users, and Junior Sales Users.
- "Leads" means contact information, property inquiry details, preference notes, and associated data of prospective real estate buyers managed within the Platform.
- "Content" means all data, text, files, notes, audio recordings, logs, and information uploaded, stored, or transmitted through the Platform.
- "14-Day Free Trial" means the 14-day evaluation period provided to prospective Customers upon initial account activation without immediate payment.
- "Subscription" means a paid service tier that provides continued access to defined features, user seats, and operational limits for a specified billing period.
- "Integration" means any third-party service, property portal, or communication channel connected to Smattio via webhooks, APIs, or direct authentication.
3Account Registration & Security
To access the Service or initiate a 14-day free trial, you must create a customer account. You agree to provide accurate, complete, and current registration information and to promptly update such information as necessary.
- You are solely responsible for safeguarding the confidentiality of your login credentials and administrative access.
- Each authorized User must maintain a unique login; sharing user accounts or credential sharing across multiple team members is prohibited.
- You must immediately notify Smattio at info@smattio.com of any suspected unauthorized access or security breach involving your account.
- You are responsible for all activities and data actions performed through your account credentials, whether or not explicitly authorized by you.
The Service is designed for commercial real estate businesses, builders, property brokers, and sales teams operating in India and internationally. You must be at least 18 years of age and possess the legal capacity to enter into binding contracts to register for or use the Service.
4Subscriptions, 14-Day Free Trial & Billing
Access to Smattio CRM begins with our complimentary evaluation trial and continues via paid subscription tiers. The following terms govern trials, plans, and payments:
Smattio offers a 14-day free trial of its CRM service, subject to the eligibility requirements and conditions displayed during registration. The trial begins when the account is activated or at another clearly disclosed starting point. During the trial, access is limited to the features, usage limits, and permissions specified for the applicable trial plan. Before the trial expires, customers should review the available subscription plans and select a paid plan if they wish to continue using paid services. Trial expiry and any resulting access restrictions will be communicated clearly. No paid subscription or automatic charge will be initiated without the applicable disclosure and authorization.
- Zero Charge & No Credit Card Required: Customers are not required to enter payment card details or make any payment commitment to activate the 14-day free trial.
- No Automatic Billing: The 14-day free trial will never automatically roll into a paid subscription or trigger unannounced financial deductions.
- Included Capabilities: During the trial, Customers evaluate core CRM capabilities, lead management, team assignments, and pipeline workflows according to the plan tier selected during registration.
- Trial Expiration & Account Status: When the 14-day trial period concludes, if a paid plan is not authorized, account access is placed in read-only status or paused. Your uploaded lead records and configurations are preserved for a grace period, allowing you to activate a paid subscription without data loss.
Following or during the 14-day free trial, Customers may select an active paid subscription plan. Published subscription tiers include:
| Plan Tier | Base Rate (INR) | Included Seats | Key Features |
|---|---|---|---|
| 14-Day Free Trial | ₹0 | Full Evaluation Seats | Core CRM, Lead Ingestion, Pipeline Tracking |
| Starter Plan | ₹349 / user / month | Up to 10 Seats | Lead Management, Auto-Assign, WhatsApp Follow-ups |
| Business / Growth Plan | ₹499 / user / month | Custom Seats | Full CRM, Multi-Source Webhooks, Advanced Analytics & Reports |
- Subscriptions are billed in advance on a monthly or annual cycle in Indian Rupees (INR).
- All published prices are exclusive of statutory Goods and Services Tax (GST, currently 18%). GST will be added at checkout and detailed on your tax invoice.
- Supported payment methods include UPI (Google Pay, PhonePe, Paytm), Net Banking, Indian Credit/Debit Cards, and direct NEFT/RTGS bank transfers for enterprise accounts.
- Smattio does not initiate automatic renewal charges without explicit customer authorization and clear prior disclosure.
- Failed renewal payments are granted a 5-day grace period, after which account access may be suspended until payment is settled.
You may upgrade your subscription plan or add user seats at any time from your account settings; upgraded features take effect immediately and will be charged on a prorated basis for the remaining billing cycle. Downgrades take effect at the conclusion of the current paid billing cycle.
5Acceptable Use Policy
You agree to use the Service solely for lawful commercial real estate purposes and in strict compliance with these Terms and applicable Indian laws. The following activities are strictly prohibited:
- Uploading, transmitting, or managing leads, contact numbers, or personal data collected without valid legal consent or in violation of the Digital Personal Data Protection (DPDP) Act, 2023.
- Using the Platform or integrated communication channels to transmit unsolicited commercial spam, deceptive marketing, or bulk messages in violation of TRAI or Meta guidelines.
- Attempting to reverse-engineer, decompile, disassemble, or circumvent security measures, rate limits, or access controls protecting the Platform.
- Sharing user account credentials outside your authorized real estate team or organization.
- Deploying automated scrapers, web spiders, or unauthorized extraction scripts against the Platform.
- Uploading or transmitting malicious code, computer viruses, Trojan horses, or harmful software designed to disrupt the Service.
- Impersonating another person or business entity, or misrepresenting your legal affiliation.
- Using the Service for any unlawful, fraudulent, or defamatory purpose, or in a manner that infringes third-party intellectual property or privacy rights.
Smattio reserves the right to immediately suspend or terminate accounts that breach this Acceptable Use Policy, with or without prior notice, to protect platform integrity and other users.
6Data Ownership & Customer Responsibilities
You retain full, exclusive ownership of all Content, lead data, property listings, and customer notes uploaded or stored by your organization within the Platform. Smattio claims no ownership rights over your business data.
- Export your complete lead records, follow-up history, and sales notes in CSV format at any time directly through the CRM dashboard.
- Request a complete account data export or permanent deletion by emailing our support team at info@smattio.com.
- Migrate your data to any alternative system without lock-in or restriction.
You represent and warrant that you are the lawful Data Fiduciary (Data Controller) for all lead contact details uploaded to or captured within your Smattio workspace. You are solely responsible for ensuring that all prospective buyer leads have provided valid consent or are processed under a recognized lawful ground in compliance with the Digital Personal Data Protection (DPDP) Act, 2023, and applicable telecom/DND regulations.
By utilizing the Service, you grant Smattio a limited, non-exclusive, revocable licence to store, transmit, and process your Content solely to the extent necessary to provide, secure, and maintain the Service. Smattio will never sell, lease, or monetize your lead databases, nor use proprietary tenant leads to train public artificial intelligence models.
7Multi-Tenant Architecture & Logical Isolation
Smattio operates a modern multi-tenant SaaS architecture in which each registered real estate business ("Tenant") maintains a strictly isolated logical partition within a secure shared infrastructure.
- Each Tenant's leads, pipeline stages, users, and integration credentials remain logically segregated.
- Platform databases utilize tenant-scoped query filters and strict role-based access controls to prevent data cross-contamination.
- In the unlikely event of any confirmed security incident affecting your tenant workspace, Smattio will notify your account administrator within 72 hours of verification in accordance with statutory requirements.
8Third-Party Integrations
The Platform enables integration with third-party portals, advertising networks, and communication services, including property portals (99acres, MagicBricks, Housing.com), social advertising channels (Meta Lead Ads / Facebook / Instagram), telephony services, and the Meta WhatsApp Business Cloud API. The following terms govern these integrations:
- Smattio acts strictly as a data processor and technical intermediary for leads synchronized from third-party portals or ad channels configured by you.
- You are solely responsible for ensuring that your third-party accounts, advertising campaigns, and lead capture methods comply with the terms, privacy notices, and consent requirements of those respective platforms.
- Smattio is not responsible for downtime, data ingestion delays, or service errors resulting from third-party API changes, network outages, or portal policy shifts.
- Messaging integrations (such as WhatsApp) remain subject to the acceptable use rules and policies of the underlying communications provider. Any direct third-party messaging or API consumption charges are separate from your Smattio subscription fees.
9Service Availability & Support
Smattio makes commercially reasonable efforts to ensure reliable platform availability and responsive customer support:
- Uptime Target: We aim for continuous platform availability, excluding scheduled maintenance windows announced in advance.
- Customer Support: Technical assistance and customer onboarding support are available via email at info@smattio.com Monday through Saturday, 10:00 AM – 7:00 PM IST.
- Scheduled Maintenance: We perform system maintenance and software enhancements during off-peak hours whenever feasible to minimize disruption.
10Confidentiality
Both parties agree to treat all non-public information disclosed in connection with the Service as strictly confidential. "Confidential Information" includes customer lead lists, property buyer contact details, sales pipeline data, commercial terms, and technical platform specifications.
Neither party will disclose the other's Confidential Information to any third party without prior written consent, except to employees, contractors, and legal advisors who need to know such information and are bound by equivalent confidentiality obligations, or as required by court order or applicable law. This confidentiality obligation survives termination of your account for a period of 3 (three) years.
11Intellectual Property Rights
The Platform, including all software, source code, database architectures, user interface designs, workflows, graphics, documentation, trademarks, and the Smattio brand name, is the exclusive intellectual property of Ravendra Singh (Sole Proprietor, trading as Smattio) and is protected under the Copyright Act, 1957, the Trade Marks Act, 1999, and applicable Indian intellectual property laws.
- You receive a limited, revocable, non-exclusive, non-transferable licence to use the Platform during your active trial or subscription period.
- You may not copy, modify, distribute, reproduce, create derivative works of, or publicly display any part of the Platform software or branding without prior written consent.
- You may not use Smattio trade names, logos, or domain names without explicit written authorization from the proprietor.
12Disclaimers & Warranties
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. SMATTIO AND ITS PROPRIETOR DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
Smattio does not warrant that the Service will operate completely uninterrupted, error-free, or without temporary downtime, or that data transmission over the Internet will be entirely immune to cyber threats. Customers are responsible for maintaining independent business records and complying with their own industry regulations.
13Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE INDIAN LAW, SMATTIO'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE SERVICE SHALL NOT EXCEED THE TOTAL SUBSCRIPTION FEES ACTUALLY PAID BY YOU TO SMATTIO IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM (OR ₹5,000 INR IF NO FEES WERE PAID DURING THAT PERIOD).
IN NO EVENT SHALL SMATTIO OR ITS PROPRIETOR BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF SALES OR LEADS, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR LOSS OF BUSINESS DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
14Indemnification
You agree to defend, indemnify, and hold harmless Smattio, Ravendra Singh (Sole Proprietor), and authorized operational contractors from and against any third-party claims, liabilities, damages, losses, and reasonable legal expenses arising out of: (a) your use or misuse of the Service; (b) any leads, contact details, or Content uploaded without required legal consent or in violation of the DPDP Act 2023; (c) your breach of these Terms; or (d) your infringement of any third-party intellectual property or statutory privacy rights.
15Cancellation & Account Termination
Either party may terminate account access and subscription services subject to the following procedures:
- Cancellation by Customer: You may cancel your subscription at any time through your account settings or by emailing info@smattio.com. Cancellation takes effect at the end of your current paid billing period; no partial-month refunds are issued except as specified in our Refund Policy.
- Suspension or Termination by Smattio: We may suspend or terminate your account immediately if you breach these Terms, fail to settle invoices following the grace period, or engage in abusive, fraudulent, or unlawful conduct.
Upon account termination, your data enters a 30-day grace period during which you may request a complete export of your lead records in CSV format. Following the 30-day grace period, all tenant workspace databases and user credentials are permanently deleted from our active systems.
16Governing Law & Dispute Resolution
These Terms, and any dispute, claim, or controversy arising out of or in connection with them, shall be governed by and construed in accordance with the laws of India, without giving effect to conflict-of-law principles.
In the event of any disagreement, the parties agree to first attempt resolution through good-faith informal negotiations for a minimum of 30 days following written notice to info@smattio.com.
If informal negotiation does not resolve the dispute within 30 days, it shall be referred to and finally resolved by binding arbitration under the Indian Arbitration and Conciliation Act, 1996. The arbitration shall be conducted by a sole arbitrator seated in Noida, Uttar Pradesh, India, and the proceedings shall be conducted in English. Subject to the arbitration clause, the competent courts located in Gautam Buddha Nagar / Noida, Uttar Pradesh, India shall possess exclusive jurisdiction over any legal proceedings.
17Changes to These Terms
Smattio reserves the right to amend or update these Terms to reflect operational improvements, feature additions, or regulatory updates. For material changes, we will provide at least 14 days' advance notice via email to registered account administrators or through a prominent notice on the Platform.
Your continued access to or use of the Service following the effective date of revised Terms constitutes your acceptance of the updated terms.
18Contact Us & Business Information
For questions concerning these Terms, subscription management, or legal notices, please reach out directly to the proprietor:
Have questions about our Terms?
Our team is available Monday–Saturday, 10:00 AM – 7:00 PM IST.
Reach us directly via our official email channel.
1Introduction & Scope
Smattio is a real estate CRM software service owned and operated by Ravendra Singh, Sole Proprietor, under the trade name Smattio. Smattio is operated as a sole proprietorship in India and is not a separate incorporated legal entity. This Privacy Policy outlines how we collect, process, store, protect, and disclose personal data across the Smattio real estate CRM platform, website (https://smattio.com), web application, mobile applications (iOS and Android), and associated APIs (collectively, the "Service").
Throughout this Privacy Policy, "Smattio", "we", "us", and "our" refer to the business operated by Ravendra Singh under the trade name Smattio. "Customer", "you", and "your" refer to the relevant website visitor, account holder, subscriber, or authorized user.
This policy applies to all website visitors, individuals activating a 14-day free trial, registered customer accounts, tenant administrators, sales managers, and sales agents who utilize our Service.
Under the Digital Personal Data Protection (DPDP) Act, 2023 and applicable Indian data protection frameworks, Smattio operates in two distinct legal capacities:
- Smattio as Data Fiduciary (Data Controller): We act as a Data Fiduciary regarding the personal data of website visitors, prospective customers registering for a 14-day free trial or submitting demo requests, and account administrators and billing contacts managing their Smattio subscriptions.
- Smattio as Data Processor: We act strictly as a Data Processor on behalf of our business Customers ("Tenants" — real estate developers, agencies, and brokers) who use Smattio CRM. The Customer acts as the Data Fiduciary (Data Controller) for all prospective buyer leads, contact records, and pipeline notes entered or uploaded into their isolated tenant workspace. Smattio processes such lead data exclusively on the instructions of the Customer and to provide the Service.
2Information We Collect
We collect only the categories of personal data necessary to provide high-performance CRM capabilities, manage accounts, secure the platform, and support customer operations:
- Account & Registration Information: Full name, corporate email address, telephone/mobile number, company or agency name, designated team size, administrative role, and account passwords (cryptographically hashed using industry-standard salted bcrypt algorithms before storage; clear-text passwords are never stored or accessible).
- 14-Day Free Trial & Demo Requests: Information submitted when registering for a 14-day free trial or requesting a product consultation, including your full name, work email, phone number, company name, team size, and message details.
- Billing & Tax Information: Organization name, registered billing address, billing contact email and phone, and Goods and Services Tax Identification Number (GSTIN, where provided by the Customer) for statutory GST invoicing.
- Customer Support Correspondence: Problem descriptions, diagnostic screenshots, and messages sent to our support email (info@smattio.com).
When Customers and their sales agents use Smattio to manage real estate workflows, they upload, enter, or synchronize lead information into their isolated workspace:
- Prospective property buyer contact details (names, phone numbers, email addresses, and location preferences).
- Property requirements: budget ranges, unit configurations (e.g., 2BHK, 3BHK, commercial, villa), and financing preferences.
- Inbound lead origins: leads ingested via customer-configured webhooks from property portals (e.g., 99acres, MagicBricks, Housing.com), social advertising channels (Meta Lead Ads / Facebook / Instagram), or direct walk-in entries.
- Sales follow-up logs, scheduled site visits, sales notes, call outcome records, and agent task assignments.
- Device & Connection Data: IP address, browser type and version, operating system, device characteristics, referring URLs, and request timestamps.
- Platform Telemetry: Feature access logs, page load times, error logs, and diagnostic traces to monitor application health and performance.
- Security Session Tokens: Cryptographically generated HTTP-only session cookies (
smattio-crm-session) and Cross-Site Request Forgery tokens (XSRF-TOKEN) essential for authenticating users and preventing unauthorized actions.
The Smattio mobile application includes an optional attendance and site visit verification tool for real estate sales agents. Location data is governed by strict safeguards:
- GPS coordinates are recorded only at the precise moment when a sales agent explicitly taps an in-app action button (e.g., "Check-In", "Check-Out", or "Verify Site Visit").
- Smattio does not perform continuous, background, or passive real-time GPS tracking of any user or employee.
- Location coordinates are accessible solely to the authorized administrators of that specific Customer's tenant workspace for attendance and field verification.
- Users retain the full right to enable or disable device location permissions at any time through their operating system settings (iOS / Android).
Online subscription payments for Smattio are processed directly through authorized, PCI-DSS compliant Indian payment gateways (such as Razorpay). Smattio does not collect, process, or store raw credit card numbers, CVVs, or net banking passwords on its servers. We receive only transaction identifiers, payment status, payment category (e.g., UPI, Card), and basic metadata necessary for accounting, reconciliation, and GST-compliant invoice generation.
Smattio does not request, collect, or knowingly store sensitive personal data (such as biometric identifiers, genetic data, health or medical information, religious beliefs, political views, caste information, or government identity numbers such as Aadhaar or PAN) for prospective real estate buyers. Customers are instructed not to upload such sensitive data into the Platform.
3How We Use Your Data
We process personal data only when an applicable legal ground under the DPDP Act 2023 or Indian law permits us to do so. The table below outlines our primary processing purposes and their legal bases:
| Processing Purpose | Legal Ground | Categories of Data |
|---|---|---|
| Operating, provisioning & maintaining the CRM service | Contractual necessity | Account credentials, tenant workspace data, lead data, contact details |
| User authentication, session security & multi-tenant isolation | Contractual necessity & Legitimate interests | Hashed credentials, session tokens, IP addresses, audit logs |
| 14-day free trial activation & evaluation support | Contractual necessity / Pre-contractual request | Registration details, trial workspace configuration, user inquiries |
| Billing, subscription processing, GST invoicing & accounting | Contractual necessity & Legal obligation | Billing name, business address, GSTIN, payment tokens, tax invoices |
| Customer support, troubleshooting & communication | Contractual necessity | Contact data, error reports, correspondence history |
| Transactional notifications & system alerts | Contractual necessity | Email address, mobile number (SMS / WhatsApp), in-app alerts |
| WhatsApp messaging integration (Meta Cloud API) | Consent & Contractual necessity | Mobile phone numbers, message content configured by Customer |
| Field attendance & site visit check-in verification | Contractual necessity & Consent (device permissions) | Agent identifier, timestamp, point-in-time GPS coordinates |
| Platform performance monitoring & bug resolution | Legitimate interests | Aggregated telemetry, API response times, browser types, error traces |
| Fraud prevention, anti-abuse safeguards & rate limiting | Legitimate interests & Legal obligation | IP addresses, device metadata, login logs, security logs |
| Statutory, taxation & regulatory compliance | Legal obligation | Billing history, GST records, official correspondence |
4Data Sharing & Disclosure
We do not sell, rent, or trade your personal data. We disclose personal data only on a strictly need-to-know basis under binding confidentiality and data protection terms in the following circumstances:
We utilize reputable third-party infrastructure and service providers to support platform operations:
- Cloud Infrastructure & Hosting: Cloud server and database infrastructure located in India (Mumbai Region) for secure computing, isolated storage, and automated database backups.
- Payment Gateway Partners: RBI-authorized payment gateway partners (such as Razorpay Software Private Limited) for secure online payment processing, subscription management, and GST tax invoicing.
- Communication Gateways: Meta Platforms for WhatsApp Business Cloud API integration, enabling customer-authorized automated messaging and follow-up notifications.
- Web Assets & Fonts: Google Fonts CDN used strictly to deliver lightweight typography without tracking cookies.
Smattio CRM provides webhook connectors for external property discovery portals (99acres, MagicBricks, Housing.com) and advertising platforms (Meta Lead Ads). When a Customer activates these integrations, lead data captured on those third-party services is transmitted into the Customer's CRM database. Smattio acts strictly as a technical intermediary and data processor; each external portal is governed independently by its own terms and privacy policy.
We may disclose personal data to law enforcement bodies, courts, or governmental authorities if required to: (a) comply with a valid court order, warrant, judicial summons, or applicable statutory obligation under Indian law; (b) enforce our Terms of Service; (c) detect, investigate, and prevent fraud or security breaches; or (d) protect the legal rights, safety, and property of Smattio, our users, or the public.
In the event that the sole proprietorship business operated by Ravendra Singh undergoes a business transfer, acquisition, or sale of operational assets, customer and user information may be transferred as an operational asset. In such circumstances, the acquiring party will remain bound by the commitments in this Privacy Policy, and affected users will receive prior notice.
5Data Storage & Retention
All primary CRM databases, customer accounts, and file attachments are stored securely on cloud infrastructure located in India (Mumbai Region). We adhere to data minimization principles and do not retain personal data longer than required for the purposes for which it was gathered.
| Data Category | Retention Duration | Disposition Method |
|---|---|---|
| 14-Day Free Trial Data | 14-day trial duration + 30-day conversion grace period | Transferred to active paid account upon subscription; permanently deleted if unconverted |
| Active Subscription Workspace Data (Leads, Notes, Users) | Duration of active subscription | Maintained securely in isolated tenant partition |
| Post-Cancellation / Terminated Account Data | 30 calendar days following account termination | Permanent, irreversible cryptographic database deletion |
| Billing Records, Tax Invoices & Payment Tokens | Statutory period required under Indian taxation laws | Statutory archiving per Indian GST and accounting rules |
| System Security, Authentication & Audit Logs | Up to 12 months from generation | Automated rolling log purging |
| Disaster Recovery System Backups | 30-day rolling retention cycle | Automated backup rotation and overwrite |
Customers can request complete account deletion at any time by having an authorized administrator email info@smattio.com. Upon cancellation or deletion request, your data enters a 30-day grace period during which you may request a complete export of your lead records in CSV format. After 30 days, all CRM workspace databases, uploaded files, and user credentials are permanently purged from active systems and cycle out of backup rotations.
6Security Measures
Smattio implements reasonable technical, administrative, and organizational safeguards designed to protect personal data against unauthorized access, destruction, loss, alteration, or disclosure:
- Encryption in Transit: All HTTP traffic across our website, web application, APIs, and mobile applications is enforced using modern Transport Layer Security (TLS 1.3 / TLS 1.2) with HTTPS.
- Cryptographic Password Hashing: All account passwords are protected using salted bcrypt hashes. Clear-text passwords are never logged, stored, or visible to Smattio.
- Multi-Tenant Logical Isolation: Data isolation is enforced programmatically at the application and query layers. Database queries are strictly tenant-scoped, ensuring that no customer can query or modify another organization's records.
- Access Controls & Least Privilege: Production infrastructure access is restricted to authorized administrative personnel through secure authentication protocols.
- Network Defense: Rate-limiting mechanisms, session protections, and security firewalls protect against automated brute-force and DDoS attempts.
- Automated Disaster Recovery Backups: Daily automated database backups are encrypted and retained on a rolling 30-day schedule within India.
7GPS & Location Data
The Smattio mobile application includes an optional check-in and attendance module tailored for real estate field sales representatives. Our handling of location data follows strict boundaries:
- Explicit Trigger Only: GPS coordinates are captured solely at the exact instant when an agent actively triggers a designated in-app button (e.g., "Check In," "Check Out," or "Verify Site Visit").
- No Continuous Background Tracking: Smattio does not track, monitor, or poll your geographic coordinates continuously, passively, or in the background when the application is idle or closed.
- Restricted Visibility: Field location coordinates are accessible exclusively to designated administrative managers within your specific employer's organization for attendance confirmation and travel reimbursement auditing. Location records are never shared with external advertisers or third parties.
- Device Level Control: Field agents maintain full authority to grant, deny, or revoke location permissions at any time through their smartphone's system settings (iOS / Android). Revoking permission will disable check-in verification but will not impede other CRM functionality.
8Your Privacy Rights under the DPDP Act
Under the Digital Personal Data Protection Act, 2023 (DPDP Act) and applicable Indian regulations, individuals hold enforceable rights regarding their personal data:
- Right to Access & Summary: You have the right to request a clear summary of your personal data processed by Smattio, the processing activities undertaken, and the identities of any data fiduciaries or processors with whom your data has been shared.
- Right to Correction & Rectification: You may request the correction of inaccurate personal data, the completion of incomplete information, and the updating of out-of-date records.
- Right to Erasure ('Right to be Forgotten'): You may request the deletion of your personal data where retention is no longer necessary for the original processing purpose or for legal compliance.
- Right to Data Portability: You are entitled to receive your personal data in a structured, commonly used, machine-readable format (CSV) to transfer it to another service provider.
- Right to Withdraw Consent: Where processing is predicated upon your consent, you have the right to withdraw that consent at any time without adverse penalty.
- Right to Nominate: Under Section 14 of the DPDP Act 2023, you have the right to nominate another individual who shall, in the event of your death or incapacity, exercise your data privacy rights on your behalf.
- Right of Grievance Redressal: You have the right to readily available means of grievance redressal provided by Smattio regarding any act or omission concerning personal data obligations.
If you are an end-customer prospective property buyer whose contact details were entered into or captured by a real estate builder or broker using Smattio, that builder or broker acts as your Data Fiduciary (Data Controller). We recommend directing your access, correction, or deletion requests directly to that specific real estate agency. If you contact Smattio directly, we will promptly notify the relevant Customer administrator and assist them in fulfilling your statutory request.
To exercise any statutory privacy rights, please submit a written request to info@smattio.com with the subject line "Data Privacy Rights Request". To protect account confidentiality, we will verify your identity before processing the request. We will acknowledge receipt within 48 hours and respond within 30 days of receipt.
9Cookies & Tracking Technologies
Smattio uses cookies, local browser storage, and related web technologies on our website and web application to ensure platform stability, remember user preferences, and analyze aggregate traffic trends:
| Cookie / Key Name | Category | Purpose & Description | Duration | Opt-Out |
|---|---|---|---|---|
smattio-crm-session |
Strictly Necessary | Maintains authenticated user session identity and state across page navigations. | Session (expires on browser close) | No — Mandatory |
XSRF-TOKEN |
Strictly Necessary | Protects application users against Cross-Site Request Forgery (CSRF) security exploits. | Session (expires on browser close) | No — Mandatory |
remember_web_* |
Strictly Necessary | Maintains persistent login when the user explicitly opts into "Remember Me" on sign-in. | 5 years (or until logout) | User-Initiated |
smattio_cookie_consent |
Functional / Preferences | Stored in cookie and localStorage to record your cookie consent choices. |
1 year | Configurable |
smattio-theme |
Functional / Preferences | Stored in browser localStorage to persist your dark/light interface mode selection. |
Persistent until cleared | Configurable |
| Analytics Cookies | Performance / Analytics | Measures aggregate traffic and page timings to optimize performance. | Up to 12 months | Yes — Opt-in |
| Marketing Cookies | Marketing / Advertising | Measures conversion efficacy of digital marketing campaigns. | Up to 12 months | Yes — Opt-in |
You can adjust or withdraw your cookie consent at any time by clicking the "Cookie Preferences" link located in our website footer or through our on-site cookie banner modal. You may also configure your web browser to block or delete cookies.
10Children's Privacy
Smattio is an enterprise B2B real estate software platform created exclusively for commercial organizations, property builders, real estate brokers, and adult sales professionals. The Service is not directed toward, marketed to, or intended for individuals under the age of 18.
We do not knowingly solicit, collect, or retain personal data from children under 18 years of age. If you become aware that a minor has improperly provided us with personal data, please inform us immediately at info@smattio.com, and we will promptly delete all such information from our records.
11Changes to This Privacy Policy
We may revise and update this Privacy Policy from time to time to accommodate platform enhancements, operational changes, or evolving legal requirements. When revisions occur, we will update the "Last Updated" and "Effective" dates displayed at the top of this page.
For material revisions that substantially affect your rights or data handling practices, we will provide at least 14 days' advance notice via email to registered account administrators or through a prominent notice on the Platform.
12Grievance Officer & Statutory Disclosures
In compliance with Section 5(9) of the Digital Personal Data Protection Act, 2023, Section 43A of the Information Technology Act, 2000, and Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the details of our designated Grievance Officer are:
13Privacy Contact & Data Subject Requests
For inquiries concerning our privacy practices, data processing agreements, cross-border data handling, or to exercise your statutory rights under the DPDP Act 2023, you may contact our privacy compliance channel directly:
Privacy Concerns & Data Rights Requests
Contact the proprietor and privacy team directly.
All statutory privacy inquiries and data access requests are addressed within 30 days.
1Refund & Cancellation Policy Overview
At Smattio, we are committed to transparent, fair business relationships. Smattio is a real estate CRM software service owned and operated by Ravendra Singh, Sole Proprietor, under the trade name Smattio. Smattio is operated as a sole proprietorship in India and is not a separate incorporated legal entity.
Throughout this policy, "Smattio", "we", "us", and "our" refer to the business operated by Ravendra Singh under the trade name Smattio. "Customer", "you", and "your" refer to the relevant website visitor, account holder, subscriber, or authorized user.
This Refund & Cancellation Policy outlines the procedures for canceling your subscription, our 14-day free trial terms, and the conditions governing refund eligibility for subscription payments made to Smattio.
214-Day Free Trial Period
Smattio provides a 14-day free trial subject to the conditions disclosed during registration. Customers are not charged merely for starting a free trial. Any paid subscription following the trial must be presented clearly, with applicable pricing and payment terms, and activated with the required customer authorization.
- Evaluation Without Cost: You can explore and evaluate the CRM platform for 14 days without entering credit card details or making payment commitments.
- No Automatic Paid Conversion: The 14-day free trial does not constitute a paid subscription and will never automatically trigger subscription charges at its conclusion.
- Selecting a Paid Subscription: Before or when the 14-day trial concludes, customers may review available subscription tiers and select an authorized paid plan to continue using paid services.
- Data Continuity: All leads, team configurations, and sales pipelines established during your 14-day free trial are preserved when upgrading to an active paid subscription.
We strongly encourage prospective customers to actively utilize the 14-day free trial to ensure the Service meets their organizational requirements prior to purchasing a paid subscription.
3Subscription Cancellation & Access
Customers may cancel their paid subscription at any time without penalty by utilizing either of the following methods:
- Admin Dashboard: Navigate to your Account Settings > Billing section within the Smattio admin portal and select "Cancel Subscription".
- Email Notification: Send a written cancellation request from your registered administrative email address to info@smattio.com.
Effective Date of Cancellation: Cancellation takes effect at the conclusion of the Customer's current paid billing cycle (monthly or annual). Your account and authorized users retain full operational access to the Service until the end of that paid cycle.
Effect on Unused Billing Portions: Cancellation of a subscription does not automatically guarantee a refund for the unused portion of a billing period, except where a refund is offered under this published policy or required by applicable law.
4Refund Eligibility & Billing Discrepancies
Refunds are evaluated fairly based on verified operational facts. The following circumstances qualify for a full or partial refund:
- Verified Duplicate Billing: If your payment method was charged more than once for the same subscription period due to a payment gateway discrepancy or technical error, the duplicate transaction will be refunded in full upon verification.
- Incorrect Plan Billing: If an error occurred on our platform resulting in a charge different from the plan tier authorized by you, the difference will be promptly corrected and refunded.
- Major Extended Technical Unavailability: If the Smattio CRM service is completely inaccessible due to an unscheduled platform outage within our direct operational control lasting more than 72 consecutive hours, affected customers may request a prorated refund or equivalent service credits.
- Initial 7-Day Evaluation for New Paid Subscribers: First-time paid subscribers who experience verifiable technical incompatibility or failure of core advertised features within 7 calendar days of their initial paid transaction may request a refund by detailing the technical issue to our billing team.
- Voluntary cancellation requests submitted after the initial 7-day window for paid subscriptions.
- Partial-month usage where the platform remained available and operational.
- Subscription renewal charges where cancellation was not requested prior to the renewal date.
- Accounts suspended or terminated due to violation of our Terms of Service or Acceptable Use Policy.
- Third-party usage costs, including external telephony, SMS fees, or Meta WhatsApp Cloud API fees charged independently by third-party providers.
- Dissatisfaction with features or operational limits that were accurately disclosed and available for inspection during the 14-day free trial.
Nothing in this policy limits, restricts, or excludes any non-waivable statutory rights available to consumers under applicable Indian law.
5How to Request a Refund
To submit a formal refund request, please follow this procedure:
- Send an email to info@smattio.com with the subject line:
Refund Request — [Your Company / Account Name]. - Include your registered administrative email address, transaction date, payment reference or invoice number, and the specific reason for the refund request.
- Attach any supporting documents (such as duplicate payment receipts or error screenshots).
- Acknowledgment: Our billing team will acknowledge your request within 2 business days.
- Review & Decision: We will review and communicate our decision within 7 business days of receiving all required documentation.
- Processing Timeline: If approved, the refund will be initiated to your original payment method via the payment gateway within 7 to 10 business days, subject to standard banking clearance schedules.
6Service Credits as Alternative Remedy
In situations where a monetary refund is not applicable under our eligibility criteria, or upon mutual agreement with the Customer, Smattio may offer service credits as an alternative remedy. Service credits may be applied toward:
- Future subscription renewal cycles
- Plan upgrades or additional user seats
- Custom feature onboarding assistance
Service credits are applied directly to your tenant account, remain valid during the life of your active account, and have no cash redemption value.
7Chargebacks & Direct Dispute Resolution
We strongly encourage customers to contact our billing team at info@smattio.com directly before initiating a chargeback or payment dispute with their bank or credit card issuer. Most billing questions and inadvertent double charges can be resolved quickly and amicably within 5 business days without resorting to formal banking disputes.
8GST & Tax on Refunds
All Smattio subscription prices are exclusive of statutory Indian Goods and Services Tax (GST, currently 18%). GST is charged separately on all tax invoices as mandated by Indian law.
When a refund is approved and processed, the refund amount will include the GST paid on the refunded portion. A revised GST credit note will be issued for your accounting records in compliance with Indian GST statutory requirements. [Proprietor to insert GSTIN if registered].
9Contact Our Billing Team & Business Details
For all billing inquiries, refund requests, or tax invoice questions, please contact our billing desk directly:
Billing & Refund Enquiries
Reach our billing team directly for fast resolution.
Official responses within 2 business days.